Privacy Policy
Respect for privacy and confidentiality is an important concern for Cyclone Design Communications (hereinafter Cyclone Design Communications ", "we", "us" or "our"). For this reason, Cyclone Design Communications ensures that effective controls are in place to protect the confidential nature of the personal information in its custody.
This Privacy Policy (the « Policy ») describes how Cyclone Design Communications collects, uses, discloses and stores personal information that you may provide in connection with your use of https://www.cyclonedesign.ca/home/ (the « Website ») or the services and/or products provided by Cyclone Design Communications. It also informs you of Cyclone Design Communications's commitments regarding the management and protection of personal information.
By accessing this Website or using our Services, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.
1. Who are we and what do we do?
"There are more and more tools available, needs are not always well identified and we often confuse tools with strategy.”
CDC, made up of a team of talented designers, strategic advisors, project managers, editors, programmers and systems integrators, offers its prestigious corporate clientele a fully integrated range of communications services that span three areas of expertise: Strategy - Branding – Web development
We have regional, national and international clients who, over the past 20 years, have entrusted us with the challenging mission of making their businesses more visible and profitable. CDC not only helps them find their way, but also turns their action plans into reality.
From planning to completion, from paper to screen, your project comes to life!
2. Who is the Policy aimed at?
This Policy applies to anyone who communicates or interacts with us by any means, whether you are a client or someone who uses our platforms or services. Our employees and those who respond to our job advertisements are subject to a separate privacy policy.
3. What is personal information?
This is any information about a natural person which, separately or in combination with other data, makes it possible to identify that person. This may include, for example, your name, e-mail addresses, contact details and similar information provided to Cyclone Design Communications. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.
4. Who has access to my personal information?
- Employees
We may disclose to any member of our organisation such user data as they reasonably require to carry out the purposes set out in this policy. - Third parties
We may share user data with the following third parties:
- Marketing agency
We may share user data with third parties for the following purposes:
- Links clicked
Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given objective. - Other disclosures
We undertake not to sell or share your data with other third parties, except in the following cases:
i. if required by law;
ii. if it is required for any legal proceedings;
iii. to prove or protect our legal rights;
iv. to purchasers or potential purchasers of the company if we are seeking to sell it.
If you follow hyperlinks from our Website to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
5. 5. What personal data is collected and how?
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Sources of personal information
We collect personal information about you from:
You :
- When you provide this information directly to us, and
- When personal information about you is automatically collected as part of your use of our services.
Third parties, when they provide us with personal information about you. Third parties who share your personal information with us include:
- Service providers. For instance, we may use service providers to analyse how you interact and engage with our Website or services, or third parties may help us to provide you with client support.
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Personal information you provide voluntarily
When you visit our Website, enter a competition, offer or survey, create an account on the Website or use our services, you may be asked to voluntarily provide us with certain personal information (such as your name, e-mail address, postal address and telephone number) so that we can communicate more easily with you and provide you with the services you require.
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Personal information automatically collected
Cookies —When you access the Website, we use a browser feature called a "cookie" to automatically collect certain non-identifiable user information, such as the Internet Protocol (IP) address identifying the computer, the IP address of the Internet service provider, the name and version of the Web browser, the date and time the user accesses the Website, the Internet address from which the user directly accesses the Website, the operating system used, the sections of the Website visited, the web pages read and images viewed and the documents displayed on or downloaded from the Website. A cookie is a small text file containing a unique identification number that identifies the visitor's browser (but does not necessarily identify the visitor) to our computers each time someone visits our Website.
We use cookies to manage our Website and services and to analyse how our Website and services are used. They also allow us to better understand your interests and provide you with a more personalised online experience. You can reset your browser to notify you when you receive a cookie or decline cookies. However, if you refuse cookies, you may not be able to use some of the features of our Website.
By using our Website, you acknowledge that we use essential cookies and you consent to the use of non-essential cookies.
6. How is personal data used?
Cyclone Design Communications uses the personal information collected about you for the following purposes:
- Respond to or follow up on your requests for online services, questions or comments;
- Create and manage your online account and provide you with the services to which you have subscribed;
- Personalise and improve your experience on our Website;
- Carry out analyses and statistics on our audience, our customers and the use of our Services, in order to better understand the interests and preferences of our customers;
- Analyse user data in an aggregated and anonymous manner;
- Detect security incidents and protect against malicious, deceptive, fraudulent or illegal activities;
- Take any other action for which personal information has been collected;
- For the other purposes described in this Policy or permitted by law.
Tracking information – Cyclone Design Communications may use non-identifiable information about its users to create aggregate tracking information reports regarding the demographics of users of the Website or our Services. This non-identifiable information is used for system and Website administration purposes, to better understand your interests and to improve the site.
Electronic communications – If you provide your e-mail address, Cyclone Design Communications may, from time to time, send you commercial electronic messages in the form of e-mail, in particular to inform you of our offers, important updates, or to offer you a new service or product, including those offered by entities belonging to the same group of companies.
Targeted advertising – By using cookies and web beacons, Cyclone Design Communications is able to provide you with advertising that is more relevant to your needs because it is targeted to your interests. When you visit our Website, cookies and web beacons tell us which pages are of interest to you. As a result, we can then display advertising that matches your interests. These technologies do not contain any personal or financial information that could identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these advertisements, Cyclone Design Communications may also track the response rate of the campaign.
7. With whom is personal data shared?
We cannot communicate to a third party the personal information contained in the file we hold on you, unless you consent in writing or if the law so provides (in the case of an investigation by judicial officers, for example). In particular, we may communicate to a third party the personal information contained in the file we hold on you if this communication is made for the same purposes.
Any personal information concerning you that is sent outside Cyclone Design Communications is sent in such a way as to ensure confidentiality, even if you are the recipient.
Disclosures to our service providers – We may also share your information with third party suppliers, consultants and other service providers we employ to perform tasks or services on our behalf. These entities include, but are not limited to, our payment processing providers, web analytics companies (e.g. Google Analytics), business intelligence service providers, email service providers (e.g. Mailchimp), and advertising partners.
Disclosure to government agencies — We may disclose your personal information to government agencies that are authorised by law to obtain the information, or where Cyclone Design Communications has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights or property of Cyclone Design Communications.
Business transaction – If Cyclone Design Communications undergoes a merger or other reorganisation, it may disclose your personal information to the resulting organisation.
8. How is personal information protected and stored?
Retention – The personal information we hold about you is kept in an electronic file, the purpose of which is to enable you to benefit from the services offered by Cyclone Design Communications and complementary services.
Security – We take and apply the necessary and appropriate security measures to ensure the confidentiality of the personal information in our possession, to protect it against loss, destruction, theft, as well as against unauthorised consultation, communication, reproduction, use and modification. The personal information contained in the files is therefore accessible only to those persons who need to know it in the performance of their duties and who consult it only when necessary.
Nevertheless, due to the nature of the Internet and the technologies it supports, the risks associated with security and confidentiality cannot be eliminated and Cyclone Design Communications cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
As far as possible, we ensure that the personal information contained in the file we hold on you is up to date before using it to make a decision that concerns you
9. What are your rights with regard to your personal information?
Right of access, amendment and deletion
By contacting Cyclone Design Communications at benjamin@cyclonedesign.ca you can :
- Request access to your personal information and obtain information about Cyclone Design Communications's collection, use and disclosure of that information;
- Request to change or update your personal information; and
- Request that your personal information be deleted.
- Subject to certain exceptions prescribed by law, you will be given reasonable access to the personal information we hold about you and will be entitled to challenge the accuracy and completeness of that information and have it amended as appropriate. You can help Cyclone Design Communications maintain the accuracy of your information by notifying Cyclone Design Communications of any necessary changes.
- If you request the deletion of your personal information, your request will be processed in accordance with applicable laws. Please note that Cyclone Design Communications may still retain some of your personal information in order to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which it collected it.
Refusal and withdrawal of consent
By contacting Benjamin Trépanier at benjamin@cyclonedesign.ca, you may withdraw or change your consent to the use and disclosure of your personal information or opt-out of certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or to give us the required consents, we may not be able to do business with you or provide you with the requested services.
Electronic communications – At any time, you may request to be removed from our promotional or marketing electronic communications mailing lists by unsubscribing from our e-mailings.
Cookies – You can block the use of cookies by activating the appropriate setting in your browser.
How long is personal data kept and how is it destroyed?
We retain your personal information for as long as we have a legitimate need to do so. Even if you have ceased to do business with us, we must retain certain information because, among other reasons, it is required by law. When this information is no longer required, it is destroyed. As part of the process of destroying information, we observe strict rules and also take care to prevent any unauthorised person from gaining access to it.
10. Cookie policy
A cookie is a small file stored on a user's hard drive by the Website. Its purpose is to collect data about the user's browsing habits.
We use the following types of cookies on our Website:
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Functional cookies
We use them to remember any selections you make on our site so that they can be saved for future visits.
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Analytical cookies
This allows us to improve the design and functionality of our site by collecting data about the content you access and engage with while using our site.
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Targeting cookies
These cookies collect data about how you use the site and your preferences. This enables us to make the information you receive on our site more promotional and targeted to you.
You can choose to be notified each time a cookie is sent. You can also choose to disable cookies entirely in your Internet browser, but this may reduce the quality of your user experience.
11. Changes to the Policy
We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.
12. How can you contact us to access your personal information?
If you have a question, concern or complaint about the protection of your personal information or our practices in this area, you can contact the person responsible for the protection of personal information within our company:
Benjamin Trépanier
401C, chemin de la Grande-Côte,
Rosemère QC J7A 1K8